Shipping and refund policy

Shipping Policy

Thank you for shopping with us! We are committed to providing you with fast and reliable shipping for your orders.

Order Processing: All orders are processed and shipped from our warehouse in Sweden. Please note that orders are typically processed within 1 business day.

Shipping Times:

• Within Sweden: Delivery typically takes 1–3 business days.
• Within Europe: Delivery typically takes 3–5 business days.

Please note that these delivery times are estimates and may vary depending on the shipping carrier and location.

Tracking Your Order: Once your order has been shipped, you will receive a tracking number. To ensure you receive this tracking information, please make sure to include your email address during checkout. You can use this tracking number to monitor the status of your shipment via postnord.com. 

Contact Us: If you have any questions regarding your order or shipping, please don’t hesitate to contact our customer service team at [insert contact details].

Thank you for choosing us!

 

Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cajsa.bohman@hotmail.se. Please note that returns will need to be sent to the following address: 

Måddish AB

Soldat Winges Gränd 5

17675 Järfälla

Please note that the shipping cost for the return is the customers responsibility.

You can always contact us for any return questions at cajsa.bohman@hotmail.se.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at cajsa.bohman@hotmail.se.